Honest policy · eligible refunds to original card

Refund policy & how to request one

If you were charged by mistake or didn’t mean to subscribe, tell us. We review every request fairly and return eligible refunds to the original payment method.

Timeframes

Request window: contact us within 30 days of the charge you want reviewed.
Review time: we respond to refund requests within 24 hours (business days), usually sooner.
Money back: approved refunds are issued to the original card and typically appear within 5–10 business days, depending on your bank.

What is eligible

A charge you did not recognise or intend to make.
A trial that converted before you meant to cancel.
A duplicate or accidental charge.
A technical issue that prevented you from using the service.

What may not be eligible

Charges older than the 30-day request window (we still review case by case).
Subscriptions used substantially across the full paid period.
Requests where we cannot verify the subscription owner.

Nothing here removes your statutory consumer rights under EU and Estonian law.

Request a refund

Give us the details below and we’ll review within 24 hours.

Prefer email?

Send the charge date, amount, descriptor and last 4 digits to our team and we’ll take it from there.

support@ops-billing.com Cancel subscription too

We confirm the outcome of every refund request in writing.